Partner FAQs

How are On Deck loans different from traditional bank loans?
How many loan products does On Deck offer?
Who are the typical On Deck Capital customers?
How do we explain our pricing to small business owners?
What is Performance Pulse?
How does On Deck support its Partners?
What does the Partner Portal offer Partners?

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How are On Deck loans different from traditional bank loans?

On Deck loans were built with the small business in mind. Loans are 6- to 12-month terms. Interest is only calculated on business days – 257 days a year for a 12-month loan. Payments are taken daily in fixed amounts to help minimize the opportunity for defaults that occur with one large payment at the end of the month when cash flow is often tight. Our total cost may be often less than traditional term loans, and maybe much less than merchant cash advances.

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How many loan products does On Deck offer?

On Deck currently offers 4 loan products:

• Our Standard Product – best fits small business owners that generate cash flow from both credit card receivables and cash sales
• The Transfer Account – best fits small business owners that generate cash flow from both credit card receivables and cash sales, but may not meet On Deck's minimum underwriting criteria
• Bank Only Product – perfect for small business owners that only generate cash flow through cash transactions
• High Transaction Product – perfect for small businesses with over $20,000 in credit card sales a month

Please refer to our regularly published Underwriting Guidelines for specific qualifying criteria. These will be distributed once you become a partner with On Deck Capital.

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Who are the typical On Deck Capital customers?

The typical On Deck customer is a small, growing business on Main Street. These businesses have walk-in customers, a high-volume of transactions and steady cash flow. They are conscientious about managing expenses and paying their bills. On Deck provides loans for many industries across the United States.

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How do we explain our pricing to small business owners?

On Deck has chosen to explain the cost of our loan by using the phrase “cents on the dollar.” This ensures there is no misunderstanding around the true cost of the loan to our small business borrower.

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What is Performance Pulse?

With your customer's permission, and through a link directly to your customer's online business bank account, On Deck receives a read-only data feed of their business account. On Deck cannot touch or alter their account in anyway.

On Deck can read months of statements without your customer having to retrieve any of them, which simplifies our already simple application process even further.

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How does On Deck support its Partners?

We created the Partner Portal to help you process and track your deals quickly and easily. We've built Performance Pulse to reduce paperwork for both the Partner and their customer. In addition, a dedicated account executive is on call to provide assistance and report the status of your deals. We also provide you with marketing collateral to support your sales outreach.

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What does the Partner Portal offer Partners?

As a Partner, you're automatically given a confidential ID and password to log into your Partner Portal. The Partner Portal will save you time and money.

• Submit Your Applications – You can submit your small business borrower application online, and attach all relevant documents such as their bank and credit card processing statements. This ensures the documents and application reach us quickly, so we can get moving on your loan faster
• Check Your Deal Status – Enter the tracking code right on the home page and zero in on the status immediately
• Manage Your Deal Pipeline – Efficiently track your deals when you want to. You can sort them by date, or status such as "approved" or "pending" whenever you need to, 24-hours-a-day, 7-days-a-week
• Use Resources to Simplify your Job – Access forms and communications from the On Deck Capital Partner Portal to aid yourself and your sales team in selling On Deck Capital loans

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